💵Plans and Billing
Do you offer a free plan?
Yes, we offer a Free account that is perfect for those who want to check out our service without any financial commitment. This plan allows you to explore the basic features of our platform. If you want to start generating videos, you can choose to upgrade to our Pro plan at any time.
Can I change my plan later?
Absolutely. You can upgrade, downgrade, or cancel your plan at any time from your account settings.
What are the differences between plans?
Higher tier plans offer more monthly credits and larger video storage. You can view our pricing page for further details.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. All payments are processed securely through Stripe, our payment partner.
My card wasn't accepted, or was declined!
Please make sure you've entered your information correctly, and have enough funds for the transaction. If that still doesn't work, you might want to try a different payment method, or contact your bank/card issuer for more information about why the payment isn't going through.
How do AI credits work?
AI credits are used to generate videos. Each plan includes a monthly allocation of credits that refresh on the first of each month. Different video settings may use different amounts of credits based on duration, resolution, and AI model selected.
The video didn't work- what happens to my credits?
If the job fails, your credits are returned- so you wont lose any.
What is your refund policy for paid plans?
Customer satisfaction is important to us, which is why we have a 30-day money-back guarantee for new Pro plan subscriptions. If you find that the service does not meet your needs, you can contact support within this 30-day window to request a no-questions-asked refund.
How can I update my billing information?
To update your billing information, please follow these steps:
Log in to your account on Footage.com
Navigate to the 'Settings' section.
Click on 'Manage Subscription' under your plan details.
Enter your new billing information, including updated credit card details or a new payment method.
Save the changes.
If you experience any difficulties during this process, our support team is available to assist you.
How can I reach customer support?
You can reach our customer support team through multiple channels for assistance. We offer support via live chat or email at support@footage.com. For urgent inquiries, you can also reach us by phone at (888)-884-6175 during business hours.
Last updated